Ensure to take original bill or challan copy after due delivery of articles to be processed.
Garment Get Dry Cleaning will be Delivered within 96 Hrs and Laundry will be Delivered within 72 Hrs.
Original bill or challan copy needs to be presented at the time of delivery of processed articles.
If original bill or challan is lost or could not be produced at the time of delivery, the delivery of processed articles shall be made to the owner only after verifying his/her credentials.
Express/Urgent delivery of articles would be charged 50% extra over the regular price.
Customers are requested to examine the articles at the time of delivery; we would not be held responsible for any damages that are found after delivery of processed articles.
If not satisfied with the quality of any service offered, customers should get in touch with the store or the company within 24 hours for resolution.
Please be aware that we will not be responsible for maintaining the garments if they are not picked up within 15 days of the scheduled delivery date.
We are not responsible for fastness, color bleed, color running, shrinkage, damages to embellishments, or embroidery work on the articles during processing.
At Washodry, we would be putting in our best efforts to remove any stains or unwanted marks on the clothes; however, we cannot guarantee 100% removal of stains or marks. Customers will have no claim whatsoever or no rights to ask for deduction in processing charges on account of this.
We follow a “No Claim” policy. All articles are accepted at customers’ risk. We shall not be held responsible for damage to articles that cannot withstand the normal cleaning or dry cleaning process. We shall not be held responsible for articles that are damaged due to the ageing process or inferior quality of clothes.
We shall not be held responsible for any ornaments or jewellery fittings on your clothes getting damaged during the processing.
We shall not be held responsible for shrinkage, damage, cuts, holes, scratches, stains, etc., becoming apparent during the wash process due to defective manufacturing, adulteration, deterioration, wear & tear, and exposure to the environment.
We put in our best efforts to ensure timely pick-up and delivery; however, there might be incidents beyond our control or incidences of Force Majeure where we are unable to stick to the timelines. In such cases, the customer cannot claim any compensation, refunds, or any reduction in charges.
We would not take any responsibility for the clothes of the customer beyond 3 (three) weeks of the scheduled delivery date.
We accept no liability for any loss or damage to clothes arising due to fire, burglary, etc., which are beyond our control or similar incidences.
We would not take any responsibility for valuables/articles/cash, etc., inadvertently kept in the articles which are mutilated or unrecoverable after processing.
Tariff for designer wear, high-end fabric-based clothes, or complex article pieces would be decided on a case-to-case basis. This pricing would be communicated to the customer directly at the store once the article has been examined by the experts present at the stores.
In case any piece of article or linen gets damaged during the processing for any reasons other than the ones outlined above, the compensation for the customer would be limited to 10 times the value of the charges specified to the customer for the processing or INR 2500, whichever is lower.
All disputes are subject to the jurisdiction of courts in Delhi only.
Washodry reserves the rights to cancel/modify/change the terms and conditions at any point in time without any prior intimation or notice.
We may use the images of your clothes for promotional purposes.
Privacy Policy
Washodry is committed to safeguarding the private information we collect from our customers through various channels, including in-store registration, our website, and our call center.
We use the information you provide with your consent for specific purposes. By submitting your personal information, you explicitly agree that it may be used as outlined below:
To update you on the status of your order.
To inform you about new and exciting services we offer.